Terms and Conditions

By engaging our Services, you agree to abide by the following Terms and Conditions. We reserve the right to make changes to these Terms and Conditions without prior notice.


The “The Practice”, “Ourselves”, “We”, “Our” and “Us”, refers to Annmarie Lord.

“Practitioner” refers to the person performing services provided by Annmarie Lord.

“Client”, “You” and “Your” refers to you, the person engaging our services and accepting these terms and condition.

“Services” or “Sessions” include, but are not limited to; Readings; Reiki Healing sessions; Coaching sessions; Past Life Regression sessions; Workshops Reiki 1, 2 and 3; Angel Card, Psychic Development and Angel and Psychic Development Combines; Seminars.


For all Workshops including Reiki 1 and 2, 8 Transformational Steps To freedom, From Fear To freedom, Reiki 1, 2 and 3, Angel Card, Psychic Development and Angel and Psychic Development Combines, the Client agrees to pay a non-refundable Deposit.

A non-refundable Deposit for Readings and Reiki Healing is due and payable on booking.

Full payment for the above services will be required either prior to your appointment, or on the day of your appointment.

For all Coaching Sessions and Seminars, the Client agrees to pay in full on booking.

Cancellations and Refunds

We understand that unanticipated events happen occasionally. As such, please refer to our Cancellation and Refunds Policy for information on Cancellations, Refunds, Late Arrivals, and Rescheduling.

Termination and Cancellation

We reserve the right to terminate any session on the basis of personal safety. Any Client may be refused, without bias, if we feel there is a danger to our Practitioners.

No act of abuse, physical or verbal, will be accepted and we have the right to terminate any session at any time without refund if a Practitioner feels threatened in any way.

Sessions will be terminated if the Client appears to be intoxicated with drugs and/or alcohol. Clients will not be seen if they have been taking drugs.

We also reserve the right to terminate any session due to unforeseen circumstances. We will always try to ensure this is kept to an absolute minimum and you will be notified as soon as possible.


Any information given during a session is to be taken as information only and should not substitute professional medical advice or interfere with treatment from licensed medical professionals. In some instances, a session may trigger past emotional issues. Sessions should not substitute professional mental health advice or treatment.

Sessions do not come with any guarantee of success or effectiveness. We cannot guarantee any particular outcome or message.


The Client acknowledges and agrees that they participate in the Sessions at their own risk. The Practitioner is not liable for any claims which may result directly or indirectly from participation, or in connection with, the Session. This includes, but is not limited to, any personal injury, property loss or damage, accidents or health related problems.

The Client takes full responsibility for communicating any levels of discomfort during a session, and indemnifies Practitioner against all adverse reaction sustained as a result of the session.

Annmarie Lord does not accept any liability for any decisions you make based on any; information given or messages received during, or responses to; any session.

Privacy Policy

On booking and during your sessions, we will collect some personal and possibly sensitive information about you. Your privacy is important to us, and as such, any information you provide is kept confidential and secure.

Cancellations and Refunds Policy


We understand that unanticipated events happen occasionally. As such, if you need to cancel your session, please contact us as soon as possible. However, please be aware that a scheduled session is time reserved for you. If you cancel at the last minute or do not show up, the reserved space cannot be rescheduled, and fees apply.

Grateful 3 Transformational 12-Month Coaching Program

The Grateful 3, Transformational Coaching 12-Month Program
Following the Client’s sign-up and commitment to the 12 Month Transformational Coaching program, there is a cooling-off period of 30 days.
During this time, the Client will have received the Grateful Gift Bag/Box. They will have attended the clarity call, received the first video, and had the opportunity to participate in the group coaching via zoom.
If following this, they feel that the program is not for them, they have the opportunity to contact Annmarie or her assistant and cancel their subscription. A Charge of $285 will be deducted from all payments paid in full and the remainder refunded, or if the Client signed up for a quarterly subscription, the contract will be canceled, and the first payment of $285 already paid will NOT be refunded.
Payment deducted is for services, goods, and administration already provided.


Refunds are only given as per the following:

  • Fees for Psychic Readings, Reiki Healing Sessions, and Coaching Sessions are only refundable if at least 48 hours notice of cancellation is given. If cancellation is made within 48 hours of the session, the Client forfeits the full session fees.
  • All Deposits for Workshops, Reiki 1, 2, and 3, Angel card, Psychic Development, and Angel and Psychic Development combined are non-refundable.
  • Seminars offer limited places, and as such, all Seminar fees are non-refundable.
  • Following the cancelation of Reiki workshops, All Reiki Ebooks that have been sent will be charged $25 for each copy.

Rescheduling of Readings and Coaching 1:1

If you would like to reschedule your session, please ensure the same notice of at least 48 hours is given. The rescheduled session time must be within 12 months of the original booking, and sessions can only be rescheduled once.

Late Arrivals

In the case of late arrivals, we have the right to cancel any session if the Client arrives 15 minutes late or more. The Client will not be rescheduled and the Fees paid will not be refunded.